Order Process

All orders placed on Piayuli are processed once payment confirmation is received.
Orders are carefully prepared and shipped within the timeframe stated on the product page. Delivery times may vary depending on location.

Once your order has been shipped, you will receive a confirmation email with tracking details.

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Returns & Exchanges

If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Returned items must be unused, unworn, and in their original packaging. Items that show signs of use or damage will not be accepted.

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Non-Returnable Items

Customized or made-to-order products cannot be returned or exchanged unless they arrive damaged or defective.

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Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method within a reasonable timeframe, depending on the payment provider.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately through our customer support channels so we can assist you as quickly as possible.